Order Policy
Thank you for choosing MyZoewell. We take pride in our products and endeavor to make your experience with them as enjoyable, valuable, and rewarding as possible.
In alignment with our Terms, we also want to ensure that you’re familiar with our Order Policy (also referred to as our “Terms and Conditions of Sale,” “Terms of Sale“, “Store Policy,” or “Customer Care Policy“) that you agree to by purchasing our products and otherwise placing orders from us.
Ordering Terms
Please know that your order is important to us, and we want the process to be as easy and transparent as possible. The following terms outline how we confirm, accept, process, and fulfill orders, along with important details on pricing, tracking, and restrictions.
1.1
Order Confirmation
After placing an order from MyZoewell, you should be presented with an Order Confirmation page confirming that we’ve received your order as well as details about your order. You should also receive an order confirmation via email.
Note: If you do not receive an order confirmation email, please check your spam, promotions, and other folders. If you’re still unable to locate it, please contact us.
1.2
Order Acceptance
MyZoewell reserves the right (at our sole discretion) to decline, cancel, or limit any order or transaction as well as require additional information or verification prior to processing and accepting it.
Possible reasons that an order or transaction may be declined, canceled, limited, or otherwise not accepted may include:
(A)
Missing or incomplete information (on your part)
(B)
Inaccurate product or pricing information (on our part)
(C)
Invalid payment or billing information
(D)
Product availability, quantity limitations, or order restrictions
(E)
Suspected fraud or unauthorized resale
(F)
Security purposes
1.3
Order Processing
To best serve you, orders from MyZoewell begin processing as soon as they’re submitted.
Note: For this reason, once an order has been submitted, it cannot be changed. So, please carefully review your order before submitting it.
1.4
Order Fulfillment
Normal U.S. orders are typically processed and fulfilled within three (3) to five (5) business days. For specific shipping options and timelines, please review our Shipping and Delivery section.
1.5
Order Tracking
Once your order has shipped, you should receive a shipping confirmation email containing your tracking number and carrier details.
Note: Please allow 24-48 hours for your tracking information to appear in the carrier’s system.
1.6
Order Pricing
In connection with our Terms Policy and modification rights (Section 3.4), MyZoewell reserves the right to change or modify our prices (as well as our Sites and Services) at any time and without notice. Though, we strive to provide advanced notice of such changes where reasonably possible.
Note: Unless otherwise indicated, MyZoewell prices are listed in U.S. Dollars (USD) and do not include any applicable Fees.
1.7
Order Restrictions
Unless otherwise authorized by MyZoewell—through a separate written agreement, orders from MyZoewell are intended for legitimate end users only; not resellers.
Note: Because of this, we reserve the right (in our sole discretion) to prohibit sales to those whom we suspect are purchasing from us with intentions of selling the purchase rather than consuming it (e.g. wholesalers, suppliers, dealers, dropshippers, exporters or otherwise “resellers“) without proper authorization.
Payment Terms
To best serve you, we’ve outlined the below simple payment guidelines. These guidelines help us process your order quickly, securely, and with confidence that every purchase is made responsibly.
2.1
Payment Responsibilities
Please know that you are responsible for any and all costs, charges, taxes and fees (collectively, “Fees“) associated with your account, access, and use of our Sites and Services.
(A)
Order Fees. When you or someone acting on your behalf (collectively, “You“) place an order from MyZoewell, you agree to pay for the cost of the order and all Fees connected to it, including for example, taxes, shipping and handling.
(B)
Other Fees. Should you incur any other Fees—for example, those that may result from non-payment, the misuse of our Sites and Services, violation of our Terms and Policies, the law, rights of others, or otherwise, you acknowledge and understand that you are responsible for those Fees as well.
2.2
Payment Validity
If you place an order from MyZoewell, or incur Fees of any kind while using our Sites and Services, you agree to provide us with a valid method of payment to cover the Fees (in full).
Note: If your payment method is deemed invalid, cannot be verified or accepted, your order may be suspended or cancelled. To proceed with your order, you must resolve any errors. If your order is recurring or subscription based, however, it may not automatically get cancelled. Hence, you may still be liable for any Fees that you incur.
2.3
Payment Authority
By providing MyZoewell with a method of payment, you represent:
(A)
Your Authorization. In other words, you warrant that you are authorized to use the payment method.
(B)
Our Authorization. You authorize MyZoewell (and our payment processors) to use the payment method in order to cover your applicable Fees.
Discounts & Promotions
Occasionally, MyZoewell may offer special discounts and promotions as our way of giving back and saying thank you for your support and being part of our journey. Please note the following guidelines.
3.1
Conditions
Discounts, coupon codes, and promotional offers cannot be combined unless explicitly stated.
3.2
Limitations
Discounts and promotions are only available for a limited time and may end at any time without notice. They are also subject to availability. Rain checks are not offered and expired promotions are not honored. Hence, if an item sells out, you may have the option to join a waitlist for restock notifications. However, promotional pricing may not carry over.
3.3
Allocations
Discounts and promo codes are valid only for the intended recipient and cannot be sold, shared, or transferred.
3.4
Exclusions
Some items (such as new releases, bundles, and limited-edition products) may be excluded from discounts.
3.5
Restrictions
Some discounted items are not eligible for return. Please check our product pages for specific details and restrictions.
3.6
Modifications
Please know that we reserve the right to modify or discontinue discounts and promotions at any time, for any reason, without notice.
3.7
Requirements
Discounts must be applied at checkout. We cannot retroactively apply promotions to previous purchases.
3.8
Taxes & Fees
Discounts and promotions apply to product prices only. They do not reduce or cover taxes, shipping, or other applicable fees.
Shipping & Delivery
We take great care in how your order is handled, packed, shipped, and delivered to you. Hence, the following information outlines our shipping options, shipping costs, and estimated delivery times.
4.1
Shipping Options
UNITED STATES
(A)
Expedited Shipping (2-3 Business Days)
(B)
Standard Shipping (3-5 Business Days)
Note: During holidays, peak seasons, and unexpected shipping delays, delivery may take a little longer. However, please know, we appreciate your business, patience, and understanding.
4.2
Shipping Costs
Shipping costs are calculated at the time of checkout based on your order size and weight, delivery speed and location.
Note: You’ll have the opportunity to review the exact shipping costs before completing your purchase. Please also review your billing and shipping information prior to placing your order to avoid shiping and delivery delays.
Returns, Refunds, & Exchanges
We want you to feel confident shopping with MyZoewell. That’s why we strive to provide clear product descriptions, accurate photos, and as much detail and insight as possible — so you know exactly what you’re getting before placing an order with us.
PHYSICAL PRODUCTS
5.1
Return Eligibility
Because of the nature of our physical products (stationery and other paper goods), returns, refunds, and exchanges are exclusively limited to physical items that arrive damaged, defective, or inaccurate. At this time, we do not accept returns for “change of mind” or customer error. This helps us ensure that our products are offered in excellent condition for each customer while still taking care of you if something isn’t right.
5.2
Return Notification Window
Please inspect your order immediately upon delivery. In the unlikely event that it arrives in the conditions mentioned above, we ask that you contact us within ten (10) calendar days of delivery. To help us provide the best possible resolution, please share your order number along with details regarding the specific condition of your order’s arrival.
Note: In terms of third-party purchases, only MyZoewell products purchased directly through the MyZoewell Store are eligible for return through this Policy. MyZoewell products purchased from other sellers, retailers, or marketplaces are subject to the terms and policies of those specific places and cannot be returned to the MyZoewell Store.
5.3
Return Process
Upon receiving your return request, MyZoewell will review the request as well as the documentation provided to determine the best course of action. If your return request is approved, we will provide further instructions along with pre-paid shipping information if a return is required.
(1)
Requirements: Items sent back to MyZoewell without first requesting and receiving return approval will not be accepted.
(2)
Right of Refusal: MyZoewell reserves the right to decline return requests that are determined to be the result of customer error or damage rather than manufacturer error or defect.
(3)
Resolution: Once an approved return is received and inspected, we will determine if the return is accepted and issue the appropriate replacement, refund, or store credit accordingly. If a refund is granted, it will be provided in the original form of payment.
5.4
Return Abuse
We reserve the right to decline exchanges and returns suspected of fraud and/or abuse.
Note: Customers who are found to be engaging in excessive, repetitive, or otherwise abusive return behavior (“serial returners“) may have their return privileges restricted, and future orders may be refused.
DIGITAL PRODUCTS / DOWNLOADS
Due to the nature of digital products and downloads, all sales are final and non-refundable. However, if you experience any technical difficulties accessing your digital product or download, please contact us as soon as possible. We will make reasonable efforts to help you access your product.
Policy Changes & Modifications
MyZoewell reserves the right to modify our Order Policy at any time, for any reason, and without notice. We encourage you, therefore, to regularly review our Store Policy and other Policies.